Complaints and Compliments

What we do about complaints

If you feel we haven’t delivered on what we promised, please let us know so we can try and resolve the issue. You can do this in several ways:

We take all complaints seriously and every complaint is fully investigated, as improving our engagement with whanau and our customers are important to us. We’ll let you know what we’re doing about your complaint within two business days of receiving it.

Compliments

We would also like to hear about any compliments or great suggestions so we can keep making Kiwis better off! Complete our online form to pass on your thoughts.

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